Emergency Situations

In the event of an emergency or life-threatening situation, please call 911 immediately.

For an urgent problem after office hours, please call our switchboard at 630-1000 and your physician or the covering physician will be paged to return your call.

For non-emergency situations, please call during office hours.

Standard Office Hours

Generally, office hours are 8:30 am to 4:30 pm, but vary in some cases. Please contact a specific office location for more details about their hours.office for its hours of operation. Please remember that your doctor may be with another patient when you call, and therefore, he or she may be delayed in returning your call.

BMG SameDay Care

We offer BMG SameDay Care services at our 295 Essjay Road, Williamsville, and 3900 North Buffalo Road, Orchard Park locations that are available to BMG primary care patients from 8 am to 8 pm, Monday through Friday and Saturday from 9 am to 1 pm. To access BMG SameDay Care, we suggest that patients make an appointment, but walk-ins are also accepted.

Holiday Hours

Buffalo Medical Group physician offices are closed on the following holidays and dates:

  • New Year’s Day
  • Memorial Day*
  • Independence Day*
  • Labor Day*
  • Thanksgiving Day
  • Friday after Thanksgiving Day#
  • Christmas Eve
  • Christmas Day

* BMG SameDay Care in Williamsville and Orchard Park is open on these days from 9 am to 1 pm.

# Williamsville and Orchard Park BMG SameDay Care services are available on this date from noon to 6 pm.

Weather Closures

During severe winter weather conditions, Buffalo Medical Group uses the following radio and television stations to announce the closing of its offices: WGR-AM, WBEN-AM, WMSX-FM, WYRK-FM, STAR 102-FM, KISS 98.5-FM, WBLK-FM, WBUF-FM, WGRZ-TV, WKBW-TV, WIVB-TV and Time Warner Cable News Buffalo. Please listen to or view weather-related messages on these stations before attempting to travel to a BMG location.

Our 24-hour telephone number is 630-1000. Telephone calls received after hours are handled by our Answering Service. An operator will direct your call to the covering physician(s) and your call will be returned as soon as possible. We have physicians on call at all times.

Refilling Prescriptions

Requests for prescription refills should be made during office hours. Please have
your pharmacy’s name and telephone number available when calling the office.

The proper spelling of the medication, dosage, and frequency of doses, as well as the amount of refills you are requesting, will help expedite your request.

BMG patients also may request medication refills by using MyBMGChart.