In the event of an emergency or life-threatening situation, please call 911
an urgent problem after office hours, please call our switchboard at
630-1000 and your physician or the covering physician will be paged to
return your call.
non-emergency situations, please call during office hours.
Standard Office Hours
Generally, office hours are 8:30 am to 4:30 pm, but vary in some
cases. Please contact a specific office location for more details about their hours.office for its hours of operation. Please remember that your
doctor may be with another patient when you call, and therefore, he or she
may be delayed in returning your call.
BMG SameDay Care
We offer BMG SameDay Care services at our 295 Essjay Road,
Williamsville, and 3900 North Buffalo Road, Orchard Park locations that are available to BMG primary care patients
from 8 am to 8 pm, Monday through Friday and Saturday from 9 am to 1 pm. To access BMG SameDay Care,
we suggest that patients make an appointment, but walk-ins are also accepted.
Buffalo Medical Group physician offices are closed on the following holidays
New Year’s Day
Friday after Thanksgiving Day#
* BMG SameDay Care
in Williamsville and Orchard Park is open on these days from 9 am to 1 pm.
# Williamsville and
Orchard Park BMG SameDay Care services are available on
this date from noon to 6 pm.
During severe winter weather conditions, Buffalo Medical Group uses the following radio and
television stations to announce the closing of its offices: WGR-AM, WBEN-AM, WMSX-FM, WYRK-FM,
STAR 102-FM, KISS 98.5-FM, WBLK-FM, WBUF-FM, WGRZ-TV, WKBW-TV, WIVB-TV and Time Warner Cable
News Buffalo. Please listen to or view weather-related messages on these stations before
attempting to travel to a BMG location.
24-hour telephone number is 630-1000. Telephone calls received after hours
are handled by our Answering Service. An operator will direct your call to
the covering physician(s) and your call will be returned as soon as
possible. We have physicians on call at all times.
Requests for prescription refills should be made during office hours. Please
your pharmacy’s name and telephone number available when calling the office.
The proper spelling of the medication, dosage, and frequency of doses, as
well as the amount of refills you are requesting, will help expedite your
BMG patients also may request medication refills by using