Routine Calls

Please contact your physician’s office directly for general questions or routine calls. If you do not know your physician’s office number, please call 716.630.1000 and your call will be transferred to your physician.

After Hours Urgent Needs

For an urgent problem after office hours, please call 716.630.1000 and your physician, or the covering physician on call, will be paged to return your call. The physician on call will then direct you accordingly. They will evaluate your need and help you determine what is appropriate for your situation; whether a prescription, an appointment, a visit to an urgent care center or an emergency room.

When awaiting a return call from the physician on call, please keep your telephone line open and remove any call blocks. If a return call is not received from the on-call physician within a reasonable length of time, patients should call again to verify that their correct telephone number was recorded.

Emergencies

In the event of an emergency or life-threatening situation, please call 911 immediately.