Buffalo Medical Group Honored with Reputation’s 800 Award for High Customer Satisfaction.

By Jeffrey Johns | February 20 2023 | Uncategorized

Buffalo Medical Group has been recognized by Reputation, a global leader in reputation experience management, with its 800 Award. 

One of the highest achievements a business can earn, Reputation’s 800 Award highlights those that put customer experience at the very core of their strategy and are driven by the voice of the customer to succeed. 

Locations that win the 800 Award consistently collect, understand and apply any and all feedback so that they can make data-driven decisions to ensure that the customer will have the best possible experience. Buffalo Medical Group had 80 providers recognized with the 2023 – 800 Award. 

“As a physician owned and lead group, our commitment and focus is to deliver the highest level of care to the patients we serve every day,” said John Notaro, M.D., Medical Director, Buffalo Medical Group. “The fact that the Reputation.com 800 Awards are directly informed by the feedback we receive from our patients, speaks directly to not only the trusting relationships we have with our patients, but also the care we deliver.” 

To determine 800 Award honorees, Reputation pulls a list of the Reputation Scores for every business location on the Reputation platform. Those that are honored will have achieved a score of 800 or higher due to their focus on high customer satisfaction throughout the past year. 

“We congratulate Buffalo Medical Group on its dedication to prioritizing customer satisfaction over the past year, as evidenced by the 800 Award honors given to their 80 providers,” says Dave Mingle, Global Head of CX at Reputation. “Strong customer experiences are at the core of consistent business growth, we are thrilled to see that BMG is committed to listening to and taking action on customer feedback to make meaningful improvements.” 

The Reputation Score is a proprietary tool that measures review sentiment, volume, spread, recency, response, and length, along with brand reach and health, social engagement, business listing accuracy and search impressions. 

For more information, please visit reputation.com/800-award. 

About Buffalo Medical Group: Founded in 1946, Buffalo Medical Group, P.C., is among the first and largest multi-specialty physician practice groups in New York State. With nearly 200 primary care, specialist, sub-specialist physicians and advanced practitioners – as well as a team of more than 800 nurses, technologists and other health care professionals – BMG records more than 850,000 outpatient visits annually at its main locations in Buffalo, Williamsville and Orchard Park and satellite sites. For more information on BMG, visit www.buffalomedicalgroup.com

Reputation is the only platform that manages consumer feedback from acquisition to loyalty. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve the customer experience. Backed by Marlin Equity Partners, Bessemer Ventures, and Kleiner Perkins, Reputation turns consumer feedback into fuel to grow businesses around the world. Visit reputation.com to learn more.