Lifetime Health – Patient FAQs

By Buffalo Medical Group | January 2 2018 | BMG News & Updates

Lifetime Health Patients: Frequently Asked Questions

If you were previously a patient at Lifetime Health, and are interested in continuing care with your physician at Buffalo Medical Group, we understand this transition may be confusing. We want to make this as easy as possible by answering some of the questions you may have.


If I am interested in keeping my care with my former Lifetime Health Provider at Buffalo Medical Group, what do I need to do?

Even if you are seeing the same provider, you will need to officially establish care at Buffalo Medical Group by calling and scheduling an appointment with your provider. To schedule an appointment, please call (716) 630.1143. If you are interested in seeing a new provider, you may view our provider bios on our website.

If I am continuing care with my former Lifetime Health provider, do I still need to send my medical records?

Yes, definitely. Even if you are continuing with your same provider, we will need your medical records sent to us. It’s imperative we receive your records before your appointment. These records are also critical for your provider, and all Buffalo Medical Group physicians to fully understand your medical history to provide you with the best level of care possible.

To send us your medical records, please fill out the ROI (Release of Information) form, which can be found here. Upon completion, it must be sent to Lifetime Health.

What insurances does Buffalo Medical Group accept?

We participate with most major insurance providers, but encourage you to view our full list, or call 716.630.1185 with any questions.

What do I need to do before my first appointment?

If you are a completely new patient to Buffalo Medical Group – which means you have never seen a BMG specialist or used any of our clinical services – you will need to fill out our new patient registration form. You can download the form here. Please bring the completed form with you to your first appointment.

If you are a new primary care patient, but have seen a BMG specialist, you will need to fill out the questionnaire that will be sent out to you, and will provide us with your health history. You may also access this by logging in to your MyBMGChart account.

In addition to the questionnaire, we encourage you to fill out any current health issues you are experiencing, as well as current medications you are taking. To provide us with this information, please log in to your MyBMGChart account.

  • For Medications: Use the “Health” tab at the top of the page. Click on “Medications” and enter any medications and/or supplements you are currently taking by clicking on the box that says “+ Add a Medication.”
  • For Current Health Issues: Use the “Health” tab at the top of the page. Click on “Current Health Issues,” and then the box that says “+ Add a Health Issue.”

What happens if I have a medical issue before I’m able to see my physician at Buffalo Medical Group?

As always, if there is an emergency, you should call 9-1-1, or visit your nearest hospital. If you are experiencing a non-emergency medical issue, have a future appointment scheduled with your primary care provider and your records have been sent to us, we encourage you to call your physician’s office at 716.630.1143.

What should I do if I need to refill a prescription?

You must make an appointment with one of our Primary Care Physicians before requesting any prescription refills. Please call to schedule an appointment so our staff can intake your pharmacy information and give to your doctor to review and approve. It’s important to note we will not be able to refill any prescriptions if you do not schedule an appointment with a physician.

Once I’ve become a Buffalo Medical Group patient, and have had my first appointment, how am I able to access my patient information?

At your first appointment at Buffalo Medical Group, we will walk you through, how to sign up for MyBMGChart. Through MyBMGChart, you are able to access your personal health records, request prescription refills, communicate with your care team and manage statements.

It’s important to note that if you already have a Buffalo Medical Group physician – through one of our specialties, you likely already have MyBMGChart. You are able to obtain an account through any physician here. MyBMGChart is not solely for primary care physicians. For more information on all MyBMGChart can do, visit our website.


If you have any other questions, feel free to call us at 716.630.1143, and welcome to Buffalo Medical Group!